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FAQ

ORDERS

How do I know which size is best for me?

We realize selecting the best size to fit you online can be a bit challenging. When you click on any style, you should see the specific sizing chart under the description. You will also see fit recommendations. If you are still unsure or are in between sizes, please do not hesitate to reach out! We will be more than happy to assist.



How long will it take my order to ship?

Orders are generally prepared and shipped within 2-3 business days, but sometimes may vary to 5-7 business days depending on product availability. We do offer expedited shipping options. Pre-orders do not apply – if an item is set for Pre-Order it will specify delivery dates under the product description and at checkout.



What does Pre-Order mean?

We set up a Pre-Order for those wanting to secure an item beforehand, since we currently produce in limited runs and cannot guarantee they will be restocked after they sell out. We do this in order to produce only what is needed and leave space for exciting new variations and styles to come.

How long will it take for my pre-ordered item to ship?

If an item is available to Pre-Order, it will state the estimated delivery dates under its description.



Do you collect a full deposit for Pre-Orders?

Yes, at this time we collect a full deposit in order to secure your Pre-Order.







Can I make changes to or cancel my order?

Although orders are processed as soon as they are placed, please reach out to customerservice@shopforoli.com to inquire about the status of your order and we will do our best to assist you. Please note that we cannot guarantee order cancellations.







Do I need to set up an account to place an order?

No, you do not have to set up an account. However, doing so will enable you to login and conveniently access your order history. If you do not wish to receive newsletter updates, please uncheck the box under the email address section at checkout.











SHIPPING

Do you offer free shipping?

At this time we offer free shipping on orders over $400

Which shipping carriers do you use?

We currently offer UPS for deliveries within the US, as well as Fedex Next Day or Overnight for expedited options. International shipments are made using DHL. All options are available at checkout.



Do you ship internationally?

Yes, we ship internationally via DHL. International orders ship DDU (Delivery Duties Unpaid) and do not include duties/customs with the shipping fee. When your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs. Customs will be based on the original retail price of the items purchased.

How do I change my shipping address?

Please reach out to customerservice@shopforoli.com
and we will make every effort to fulfill your request.

How do I track my order?

Once your order is processed and shipped, you will receive an email with a shipping confirmation and tracking information.

Do you ship to a PO Box?

No, we do not ship to PO boxes at this time.

My package is lost / damaged

We are very sorry to hear that! Please reach out to us at customerservice@shopforoli.com and we will be happy to assist.



Returns

How do I return an item?

All merchandise must be returned in its original packaging. Garments must be unused, unworn, unwashed and in original condition. Brand tags must be attached and invoice enclosed. Items must be returned within 14 days of the day you received them. To initiate a return, please contact us at customerservice@shopforoli.com and we will reply with additional instructions.



How do I exchange an item?

Due to limited inventory, we unfortunately do not offer formal exchanges at this time. Please contact us to initiate the return process, and then repurchase the item you prefer.



When can I expect to receive my refund?

Once our warehouse receives and processes your return, we will issue a refund to your original form of payment. Please allow up to 3 weeks for this to process. You will be refunded the amount you originally paid, excluding shipping charges. Please note that FOROLI is unable to refund taxes and/or duties

GARMENT CARE

How do I take care of my FOROLI garments?

We recommend drycleaning our items in order to facilitate use. However, if you are interested in how to wash or care for them at home, you can see this information under the description of each item.

For more information, you can also visit our Textile Library page which details useful information about our fabrics and how to care for them.







Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.